Privacy Policy

MasterBox Privacy Policy

I. GENERAL INFORMATION

The confidentiality of your personal data is one of the main concerns of the Administrator of the masterbox.ro website, acting as a personal data controller. This document is intended to inform you about how your personal data is processed when using the website https://masterbox.ro.

II. CATEGORIES OF PERSONAL DATA PROCESSED

If you are a visitor to the website, the Administrator will process the personal data that you provide directly by interacting with the website — for example, through the contact, questions, or complaints form — if you contact us in this way.

III. PURPOSES AND LEGAL BASES OF PROCESSING

III.1. If you are a potential customer:

We may process your personal data in the following ways:

  • To develop and manage the contractual relationship: this includes processing orders, validating and confirming purchases, issuing invoices, and keeping you informed about the status of your order.

    • Legal basis: contract performance. Your refusal to provide data may make it impossible for us to fulfil our obligations.

  • To comply with legal obligations: including tax reporting and archiving duties.

    • Legal basis: legal obligations. Without this data, we may not be able to provide services to you in a lawful manner.

  • For marketing communications: such as emails or SMS messages about promotions or updates on our products.

    • Legal basis: your consent. You can opt in via the contact form, and unsubscribe at any time using the link at the end of each message.

  • To improve the website experience: by analyzing usage data to optimize the site’s design and functionality.

    • Legal basis: our legitimate interest. You may refuse this processing at any time without any negative consequence.

III.2. If you are a website visitor:

  • To manage complaints, track usage, and enhance your experience.

    • Legal basis: our legitimate interest in maintaining and improving the site’s operation.

IV. DURATION OF PROCESSING

We will process your personal data only as long as necessary to fulfil the purposes mentioned above, in accordance with applicable legal requirements.

V. DISCLOSURE OF PERSONAL DATA

To fulfill the above purposes, we may share your data with partners and third-party service providers (e.g., courier companies, hosting providers, IT solutions), or public authorities, in situations such as:

  • Website administration

  • Customization and improvement of services

  • Data analysis and monitoring

  • Ensuring security and access control

VI. INTERNATIONAL TRANSFER OF DATA

Your personal data may be transferred outside Romania, but only to countries within the European Union that ensure adequate data protection.

VII. YOUR RIGHTS

As a data subject, under applicable data protection legislation, you have the following rights:

  • Right to information: regarding how your data is used.

  • Right of access: to obtain confirmation and details of processing.

  • Right to rectification: of inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”): if, for example, data is no longer necessary or was unlawfully processed.

  • Right to restrict processing: under certain conditions (e.g., if you contest the accuracy of data).

  • Right to data portability: to receive or transfer your data in a structured format.

  • Right to object: to processing based on legitimate interest or for direct marketing.

  • Right not to be subject to automated decisions: including profiling with legal or significant effects.

  • Right to lodge a complaint: with the National Authority for the Supervision of Personal Data Processing or with competent courts.

VIII. CONTACT

For any questions regarding the processing of personal data or to exercise your rights, you can contact us at:

📧 Email: comenzi@masterbox.ro
🌐 Website: https://masterbox.ro

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